Resume
Experience
2022 - Present
Data Analyst
Freelance
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Analysed a large dataset of 12,411 students and built predictive models using Random Forest, Decision Trees and Linear Regression to predict students’ academic performance in a Columbian university.
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Achieved a 98% accuracy rate in forecasting energy consumption and carbon emission levels for 176 countries using machine learning, providing valuable insights for global sustainability strategies.
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Utilised Python and Tableau to analyse e-commerce sales data, resulting in the identification of cost-saving strategies that potentially saved $18,000 in losses.
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Conducted an in-depth segmentation of Maven Telecom’s customer base using SQL, deriving actionable insights that translated to a 25% increase in customer retention
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Designed a relational database for an online delivery company using SQL and implemented it to support their business processes.
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Extracted, cleaned and transformed over 5,000 airline reviews using python, identifying critical passenger satisfaction trends
2020-2022
Technical Support Specialist
Keystone Bank
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Investigated customer feedback using Excel and implemented process improvements, reducing overall complaints by 15%.
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Conducted thorough cleaning and validation of existing databases, resulting in an 85% reduction in reporting errors.
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Diagnosed and resolved technical issues for over 50 customers per day via email, phone, and live chat, maintaining a 95% customer satisfaction rating.
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Mentored junior support specialists leading to a 30% improvement in their average query resolution times and a 20% increase in customer satisfaction ratings.
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Managed and updated over 20,000 customers’ records within the CRM database for seamless workflow between support specialists.
2018 - 2020
Data Analyst
Access Bank
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Automated and maintained daily performance dashboards using Tableau, ensuring data accuracy and compliance with internal data governance policies, saving 15 hours per week of manual reporting work.
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Collaborated with cross-functional stakeholders to understand critical business needs, gather requirements and provide analytical support, resulting in a 15% reduction in project timelines.
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Executed data validation and quality assurance procedures on existing databases, reducing reporting errors by 75%.
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Presented 50+ comprehensive reports, summarising insights and recommendations to support business decision-making.
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Conducted extensive market research and analysis, resulting in the identification of key trends that informed strategic decisions.
Education
2023 - 2024
Northumbria University, UK
MSc Big Data and Data Science
(Distinction)
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Courses: Applied Data Science, Machine Learning, Big Data Analytics, Data Governance
2016 - 2018
University of Warwick, UK
MSc Financial Economics
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Courses: Economic Analysis, Quantitative Methods, Econometrics, Behavioural Economics, Economics of Financial Markets
2013 - 2016
Aston University, UK
BSc International Business and Economics ; 2:1
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Courses: IT in Business, Business Analytics, Microeconomics, Macroeconomics, Econometrics
2022
Google Data Analytics Professional Certificate
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Courses: R Programming, SQL, Google Sheets, Tableau
Technical Skills
Data Analysis Tools
Python, SQL, SPSS, R,
MS Excel
Data Visualisation Tools: Tableau, MS Excel, Figma
Other Tools: MS Office (Word, Excel, PowerPoint, Outlook)
Languages
English (native)
French (Basic)